Sent From Feature: How does it work?
Loop & Tie’s Sent From feature allows you to send gifts on behalf of team members and keep them in the loop on their gifts' status.
📝 Sent From is available on Premium and Enterprise plans only. If you'd like to upgrade, check out our plans and pricing.
What does the Sent From feature do?
Sent From, sometimes called 'Stakeholder Reporting,' allows you to send gifts on behalf of another team member while keeping them informed about their gifts' status and thank you notes. Each week, the email address listed as your 'Sent From' will receive a rollup report of all their gift activity, without ever having to log into Loop & Tie or become a user.
⚠️ Using the 'Sent From' feature does not change the delivery email address of your gifts. By default, all gifts are delivered by 'hello@loopandtie.com.' To change this, check out Email Domain White Labeling.
How to use Sent From
Sent From is used by uploading recipients via spreadsheet in the send-a-gift workflow. 'Sent From' is an included column in our recipient upload spreadsheet when you download the template as a Premium or Enterprise user.
For more details on using the bulk upload/import recipients feature, see this article.
What happens after I send the gifts?
The first time gifts are sent on a Gift Sender’s behalf they receive a Welcome email from Loop & Tie. The email lets them know thank you notes are heading their way, who the Gift Creator is, and gives them the opportunity to see an activity report. The Welcome email also includes a link to the Gift Sender's personalized reporting dashboard.
Gift Senders can opt out at any time. If they no longer wish to receive these emails, they can unsubscribe by clicking the opt-out link at the bottom of any Loop and Tie notification email.
How will the Gift Sender know the status of the gifts?
Gift Senders will receive a weekly update email to help them track recipient activity. Updates will include recent activity — including who has selected a gift — and a list of recipients who may benefit from a personal follow-up.
From within the update email, Gift Senders can also click a link to see All Time Gift Activity, and toggle to the Recipient Inactivity report as well. This gives Gift Senders a centralized reporting view. No need to send an email to the Gift Creator asking for a status update!
Will Gift Senders get an email every time someone sends gifts on their behalf?
We believe staying informed should never come at the cost of a cluttered inbox — so we keep it simple. When a Gift Creator sends a new set of gifts, the Gift Sender will receive a brief notification letting them know gifts were sent and who made it happen.