Why can't I see my team or gift collection in my Loop & Tie Salesforce App?

I don’t see the team or gift collection I’m looking for in the gift send flow - why is this happening?

Your Loop & Tie Salesforce App will only give you access to the team or gift collection available to you in your Loop & Tie account. Please ensure that the team or gift collection in question is reflected within your Loop & Tie account accessible at https://www.loopandtie.com.

If you would like to add a new team to your Loop & Tie Account: Contact your portal admin

If you would like to add a new collection to your Loop & Tie account: Customize a marketplace collection by following these steps. If you'd like to create something totally custom, please contact us at sales@loopandtie.com or by reaching out to your rep directly.