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How do I see my platform credit balance?

When you send promotional products with Loop & Tie, you spend platform credits. Here's how to see your balance.

💡 Platform credits are not the same as Loop & Tie credits. 

You can learn more about Loop & Tie credits here.

📝 Platform credits are used to send custom promotional product or kitted collections, which are available on select subscription plans only. To upgrade, view available plans and pricing. 

How do you find your platform credit balance?

You can find your platform credit balance in two places inside your Loop & Tie portal: via the credit balance dropdown in the top left corner, or via the Billing tab in Account Settings.

Option 1: Credit balance dropdown

  1. In your Loop & Tie portal, click on your Loop & Tie credit balance in the top left corner.
  2. A dropdown menu will appear showing both your Loop & Tie credits and your Platform credit balance.

Option 2: Account Settings > Billing tab

  1. In your Loop & Tie portal, click Account Settings on the bottom of your lefthand panel menu.
  2. Navigate to the Billing tab.
  3. Your Platform credit balance is displayed below your subscription information.
  4. Click Platform Activity for detailed information about gift orders that used Platform credits.