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How do I change the expiration date of gifts that have already been sent?

Need to shorten or extend the expiration timeline for gifts in "scheduled", "sent" or "open" status? Here's what to do.

📝 By default, a gift's expiration date is set for three months from the date it is sent.

Gift credits expire one year from the purchase date. If a gift remains unredeemed at expiration, your account will automatically be credited for its value.

 

Great news! Changing the expiration date for gifts you've scheduled or sent is super easy. 

Start by visiting your Loop & Tie portal. From there: 

1. From the left-hand panel menu, select "Reports" and then "Orders" 

2. Click on the order number of the order that contains the gift(s) you'd like to change the expiration date of

From the Orders menu, click the order number

3. Select the gift(s) whose expiration date(s) you'd like to update

4. Click "Edit Expiration"

Select all gifts who's expiration date you'd like to update.

6. Use the calendar to select the new date you'd like these gifts to expire

Use the calendar to select a new gift expiration date, and click Apply.

7. Click "Apply"

8. All selected gifts will be updated, and their new expiration date will be reflected in the recipients panel 🎉